Vendor Management Services

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There are 4 key IT Vendor Management disciplines:

1. Relationship Management –focuses on processes, tools and activities that drive business and IT vendor alignment. Key processes include Executive Meetings, Annual Service Planning, Demand Management, New Service Requests and Issue Escalation.

2. Contract Management - Contract management focuses on processes, tools and activities that drive IT vendor contract compliance. Key processes include Contract Change Management, Documentation Management, Compliance Management, Issue Management and Contract Education.

3. Financial Management - Financial management focuses on processes, tools and activities that drive sound cost control within an organisation. Key processes include Budget Administration, Price Adjustment Management, Invoice Validation, Price Benchmarks and Quote validation.

4. Performance Management - Performance management focuses on the processes, tools and activities that drive high quality service delivery. Key processes include SLA Management, Operational Change Management, Problem Resolution, Performance Benchmarks and Technology Evolution.

 

Why procure Vendor Management Services?

  • You want to optimise the value of your sourcing arrangements
  • You need to prepare for implementation of new sourcing arrangements (including multi-provider, offshore and shared services), and require assistance in designing and implementing the functions, processes, tools and governance required to manage those arrangements
  • You wish to assess the efficiency and effectiveness of your current vendor management practices and arrangements
  • Your staff require education and mentoring to improve their vendor management capability

 

Why ITNewcom?

ITNewcom can provide:

1. Services to help you design and build an IT vendor management function. Organisations look to ITNewcom's IT Vendor Management services to -

  • Design and build practical IT vendor management processes, tools and activities;
  • Monitor and maximise the value delivered by strategic IT vendors; and
  • Develop and enhance IT vendor management capabilities.

2. On-going services to help you run your IT vendor management function

ITNewcom’s advisors are highly experienced and have a strong track record in assisting customers to achieve best practice IT vendor management. ITNewcom's highly qualified analysts will work with your organisation to ensure your  vendor management framework is closely aligned with business objectives, ICT strategies and your organisation's culture. We will bring a wealth of hands on experience, lessons learned and practical tips that provide immediate and noticeable results to your organisation.

For more information, please contact us at email@itnewcom.com or +61 (0)2 8904 7777.